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HAB Internet receives many pre-sale questions regarding our colocation services. To help our customers, we have organized our most commonly asked questions here for easy access. Please choose a help topic below to learn more about our service.

1.What is server colocation?
2. Why should I colocate my servers?
3. How much does colocation cost?
4. Where is your datacentre located?
5. Why should I choose your Datacentre?
6. Do you have backup power systems?
7. Is there a minimum period for co-location?
8. We employ our own technical support staff. Would they be able to maintain our equipment on your premises?
9. Does HAB Internet it have a credible track record of success?

Q1. What is server colocation?
A. Server colocation consists of placing your servers (and other equipment) into our secure colocation datacentre. Rather than setting up your own in-house datacentre, HAB Internet will supply you with secure colocation space and internet bandwidth.

Q2. Why should I colocate my servers?
A.Colocation is the most effective way of establishing your company's infrastructure. It's more affordable, guarantees that your equipment is in the hands of trained professionals, and eliminates the need to have in-house network and management staff.

Q3. How much does colocation cost?
A. The cost of colocation greatly varies depending on the type of equipment you have, how much space it takes, and the amount of bandwidth you require. HAB Internet will work with you to find the most cost effective solution that meets your business requirements.

Q4. Where is your datacentre located?
A. Our datacentre is located in the Docklands and Canary Wharf business sector, approximately 4km from the City of London
8-9 Harbour Exchange
Isle of Dogs
London E14 9TR
United Kingdom

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Q5. Why should I choose your Datacentre?
A. Ready-to-use single or multiple racks, provide a cost effective way to house network and IT equipment at HAB Internet's secure suite within Telecity, gaining access to all of the benefits of resilience, security, cooling, connectivity and on-site skills, without significant investment and with the opportunity for future growth. Customer racks are located in our secure suite and supplied with power, cooling and 24x7 supervision. We offer a variety of options including rack supply, support, specific power requirements, and of course we facilitate the connection to any number of networks present at TeleCity.

HAB Internet chose TeleCity as our London Colocation Datacentre, as they hosts multiple local, national and international network providers, providing enormously resilient communications and an almost limitless range of bandwidth and connectivity options. For organisations with a critical online presence, hosting your infrastructure with HAB Internet enables global visibility with resilience and performance, helping to reduce costs and improve customer satisfaction. You will find HAB Internet and Telecity's facilities are superbly equipped, and the support and engineering expertise we provide are both flexible and responsive.

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Q6. Do you have backup power systems?
A. Power feed (Dual/Ring) 6.0 MVA, Generators 5.0 MVA The diesel generators are tested on a monthly basis. UPS 4.5 MVA with battery backup, and provides continual power.

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Q7. Is there a minimum period for colocation?
A. The minimum contract duration is one year. Services are charged on monthly basis (in advance). Setup fees and the first months fees are payable at the time of installaton of equipment, all accounts must remain paid up monthly in advance.

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Q8. We employ our own technical support staff. Would they be able to maintain our equipment on your premises?
A. Yes, no problems.

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Q9. Does HAB Internet have a credible track record of success?
A. Yes. HAB Internet has never lost a client because of our service. We are happy to provide you with cutomer references if required.

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If you are unable to find an answer to question above, please email our Enquiry Team on enquiries@habinternet.com.