At HAB Internet, customer support is everyone's responsibility.
Ours is common sense customer support. We've integrated the technical mechanisms
of our Network Operations Centre with the technical competencies of our
team. The person you talk to has the technical capability to solve your
problems; we are not a call center.
Transport
Managed Bandwidth Services from our NOC, we can monitor and control
all fiber routes, transmission equipment, IP routers, and voice
equipment deployed throughout your network to guarantee the finest
in network performance.
IP
At HAB Internet we are proactive, backed by network surveillance
tools that help us anticipate trouble spots and web-based tools
that give our customers direct access to their own IP networking
information, we work with our customers to provide the finest in
IP solutions and service. 24 hours a day/365 days a year.
Front Line/First Call solutions
Behind each technical inquiry that comes into our Network Operations
Center (NOC) is a versatile, experienced engineer who is able to
respond immediately to your inquiry, and, most likely, will be someone
you know (or will know) by name.
Customer solution engineering
It is about putting our customer first, customizing network solutions
for our customers based on their unique requirements, and supporting those
solutions with the finest in networking hardware and software technology.
Performance monitoring
We work as a team to optimize the functioning of your network. We
pull together standardized reporting information that allows you
to enhance your network reliability, minimize operating costs and
provide detailed reporting information for your customers.
All of the above is managed through our enterprise-grade ticketing
system.
